Cancellation Procedure

Our Commitment to Quality - Cancellation Procedure:

We are fully committed to respond promptly and fairly to any expressions of concern from our customers. This document details our cancellation procedure should the occasion arise.

Once you have signed the order form (which is a binding contract) and paid a deposit you have committed to buying the car from us. We then take this vehicle off sale so no one else can buy it. At this stage the vehicle is prepared in our After Sales Department.

If you are part exchanging your old car, you are contracting to sell the car as presented to us at the price listed.

Should you wish to cancel the purchase we will:

• Use your deposit to cover the costs which we would have incurred in preparing the vehicle for you. These charges will cover advertising costs, administrative costs and loss of profit.

If you have taken delivery of the vehicle (in addition to the above charges) we will also deduct 10% depreciation of the vehicle (since date of signing order form) and 40p per mile on the mileage difference (since signing order form).

In the first instance, please address your request to cancel in writing to our customer service contact. Please address your request to the Customer Service Officer who can be contacted at our business address, email address, or telephone number as detailed below.

Contact Details

Motor City Plymouth Ltd, 22-24 Valley Road, Plympton, Plymouth, PL7 1RF

Telephone Number: 01752 344414

Email: [email protected]

We will acknowledge and respond to your request within 28 days.