Customer Reviews

We pride ourselves on our high standard of customer service.

If you are looking for a trusted used car dealer in Plymouth to purchase your next motor from, Motor City prioritises vehicle quality and customer satisfaction. Our dedicated team strives to deliver exceptional service and to ensure that each of our customers drives away with a smile. Don't just take our word for it, read the reviews from previous customers here on this page.

We display our testimonials from past customers because we want to offer reassurance to potential new customers. At Motor City Plymouth, we make a point of being honest and transparent about everything, from displaying reviews to providing a comprehensive breakdown of the history and current status of all our used cars, because we genuinely care about finding the right vehicle for you and giving you a great experience.

In order to make sure you get a top quality car and an outstanding vehicle buying experience, we offer a range of handy services. Our in-house finance experts will be able to arrange a tailored credit agreement, supporting you to understand your payment options and find a deal that suits you. You can get money off your new car by selling us your current car in a convenient part exchange. We will even buy your car if you don't want to buy one of our used cars in Plymouth, and we provide competitive vehicle valuations. We also have a fantastic aftersales team, offering warranty options to keep you covered after you have driven off our forecourt, and MOT and servicing packages to keep your vehicle safe and in peak condition.

For peace of mind with your vehicle purchase, choose one of the most trusted car dealers in Plymouth! Take a look at our reviews and please leave us your own after your experience with us, as we truly value our customer feedback.

But don't just take our word for it, read our customer reviews below.

Frankie Jones

Josh was extremely helpful with the whole service they provided. Answered any questions I had and was very informative. I've had bad experiences with dealerships in the past but this place made me feel so comfortable in the process. Excellent service!

Ashley Edwards

Incredible experience from start to finish with these guys. Erwan and all the staff were welcoming, knowledgeable, and professional and very helpful.If your looking for your next car give thes guys a call or pop in. All vehicles are open and you are not pressured at all from the minute you walk in, even when I went back the following day with my daughter we were both again made to feel welcome and offered refreshments.

shawnee jeffries

I was so nervous buying my first decent car Erwan made it so easy and helped me through the whole process. Saw I feel in love with the Q2 so made it happen. No pressure at all. Made buying a car easy!

Luke Sampson

I didn't intend to buy a new car and was popping in to compare 2 models and dream that maybe one day in the future I would upgrade. From the second we went in, the service was outstanding and I fell in love with the car. I have followed Motor City for years so I already had a trust for them, but from start to finish I have been really impressed, particularly with Josh - Thank you! I will see you for the next car!

Dean Buckingham

Once again absolutely brilliant customer service from Luke and Josh one phone and back into BMW life. Can't thank the team enough. Over the moon with my purchase.

Matthew Hill

Came to Motor City with very picky instructions for sourcing a car but Josh was patient and understood that I wanted a certain car for me and he very much delivered found a lovely focus estate for me had great communication throughout on WhatsApp which is great for me with my work schedule much appreciated

NATASHA DUNBAR

I dealt with erwan and what a delight it was . He was very helpful ,polite , respectful . The process was quick easy and stress free . Ewan even fitten a additional rear view parking sensor. He kept me informed and returned calls quickly through out the whole process ewarn also has a good sense of humour and helps you feel at ease . He will try his very best to get you what you want . I would STRONGLY recommend Erwin and Motor city as they provide an outstanding service .

Kim Foss

Have just purchased my new car from motor city and I can't recommend them highly enough.
I dealt with Erwan who was kind professional and did everything he could to help me.
The service is amazing fast and no hassle whatsoever
Nothing was a problem exchanged my car and best of all I have monthly free car washes for life.
Highly recommend great cars and service you won't find anything better!

Alisha Oliver

Cannot thank Erwan and the team enough for helping sort a new car, after a not so good experience elsewhere. These guys really are second to none, professional beyond measure, helpful, and caring - always checking how we're getting along with the car. Will definitely be back, 10/10 !!

Shawnee Ward

Purchased a car for the first time from Motor City Plymouth & very happy with the customer service received from Erwan. Would definitely recommend! Great company, great customer service

James Blake

Really helpful service from Motor City when replacing a vehicle previously bought from them. Received a reminder that we'd had the vehicle for 6 years and asked whether we were considering a new one which it so happened we were. Grateful for the support offered by Erwan in discussing vehicle options and then to Josh for helping us choose our vehicle after a week or so. Delighted with the service provided all round by the Motor City team. Thank you!

Becky Foster

Really pleased with the high level of service Erwan provided very thorough and professional, absolutely over the moon with our car and goin that extra mile for our wedding anniversary my husband and Erwan and the team organising and sorting flowers out ready in the car for our collection and a added bonus of all the perks that the car comes with very happy, highly recommend .
Mr & Mrs Foster x

Craig Osborne

First time using Motor City and I must say I'm very impressed from enquiring right up to collecting the car, Josh has been fantastic answering all various questions and reassuring me that the purchase could be completed all within a short time frame and to a very high standard, including topping the car up with a full tank of fuel so I can simply collect and be back on the road! Thanks again Josh and the team!

Finn Hurley

Couldn't have had a better experience with motor city. At first they didn't have the car I was looking for so Luke sourced a car from elsewhere just for me. Josh couldn't have been more helpful, the process was seamless and not stressful in the slightest. Overall quality customer service, providing great products too. 10/10 would recommend

Cassie Matthews

Brilliant customer service. Erwin made us feel very welcome with a coffee and full knowledge on the car and very helpful with anything we didn't understand. The car it's self is very well looked after through the transition of ownership. Can not fault Motor city. Definitely recommend

Perry Hayward

Only popped out for milk and Luke manages to to persuade me to buy another vRS! Always top customer care at Motor City! Get yourself down there and have a look what they have in stock.

Jess McCormick

I've just purchased a car from Motor City and I couldn't be happier with the whole experience. The cars are all immaculate and the aftercare package is amazing! A special mention to Luke who was incredibly helpful and made the whole process so easy and smooth. I highly recommend Motor city to anyone looking for an stress-free car buying experience.

Suzanne Jeffery

Fantastic service from all the staff at Motor City, I've been looking for a car for a little while and they were great at listening to me and guiding me in what car would suit me best, really happy with the service and would highly recommend this company

Tricia Hollett

Service was amazing and very friendly made it so easy to buy the car very helpful in every aspect of buying the vehicle thank you Erwan for all your help and guidance extremely happy and would definitely recommend to others

Chris Wheeler

I was in the market for a new car and I had seen reviews of Motor City. I found a Qashqai that I was interested in, unfortunately that had been sold however there was another one that had just come in. Josh and I discussed the car, finance package, the background and I was comfortable to place a deposit straight away. I am super happy with my car, it is exactly what I was after and at a decent price too. Highly recommend this company, straightforward and seamless transaction from start to finish.

Hayley Williams

When we knew it was time for a car upgrade we headed straight to Motor City, having brought a few vehicles from there before we knew we could trust them to sell us a great car. The whole team made us feel welcome without being put under pressure to buy a car. Josh in particular was really helpful and guided us though the whole process with none of the pushy car dealer type stuff you can get in other dealerships. Great service and the car is perfect! Thanks again guys

Karina Honey

What a pleasure to buy a car from you.
Erwan was a star, fantastic customer service and lots of good advise.
I would recommend Motor city if you are looking for your next car.
Thank you for your help and advise.

Dave Skinner

Traded in my car for another with Motor City Plymouth. Spent ages looking for a car that fit my needs. Spoke with the guys down at motor city Plymouth and the team helped me find the exact car I was looking for within a couple weeks. They called me up to let me know when it was in so I could book in to view it. Josh handled the trade in and sale and made it easy and simple. They have decent after sales as well which was all explained well. Cheers guys!

Corrinna Yeoman

Just got my 2nd car from erwan at motor city plymouth, i had specific needs and as always he found exactly what I need and delivered! Both cars I have are brilliant and the service is second to none.
1

Josh Symons

5* As always from Erwan, we're on our 5th car from these guys and we have never had anything to fault or grumble about. Really Professional, helpful, approachable and just all round amazing people. See you in another few years for an upgrade! Transaction is effortless with no pressure sale, well chuffed with my new Black Edition, thank you!

lisa Hocking

Josh was amazing at helping my mum & I find a new car within our budget after old car had to go to scrap. He explained everything to us in an easy, understandable way and helped us on every step of the process including recommending a scrap man. No faults at all and highly recommend!

Michelle Martin

We bought our last car from here, so have come back again to buy another.
The car was delayed but with good reason as it needed some extra things done to it.
Which is amazing because most garages would not bother.
I would highly recommend buying a car from here.

Liz Thorkettel

Just collected my new car today, I'm so pleased with the preparation of the vehicle and top notch service from Luke. First time purchasing through Motorcity and was definitely not disappointed. We will definitely buy through them again and have no hesitation in recommending them to anyone thinking of a new car. Good attention to detail from start to finish, a very friendly bunch where no question is too silly, they guided us through the buying and part ex process, and even assisted me to get my private plates put on. I really can't fault them and their high standards. 10 out of 10 from us

Dani Loise

What a god send these guys are. After an horrendous crash on the A38 leading to my car being a write off I messaged Luke to help sort out a new vehicle and within a week, thanks to him and the wonderful support of Josh, I am able to drive away and get back on the road in a new car. Would 100% recommend these guys, so helpful, no pressuring and just a great deal of knowledge and reassurance. Thank you guys!!